OMNI Human Resource Management

Vice President of Operations

Client
Towne Park
US-TN-Nashville

Overview

 Towne Park Logo

 

Towne Park is America’s leading hospitality and healthcare services company with over 13,500 employees at more than 700 sites nationwide, including approximately 450 hotels and 300 hospitals. Towne Park delivers specialized hospitality services that include valet parking and self-parking management, door and bell, concierge, transportation, greeter and patient transport services – all with the goal of enhancing the service experience.

 

Over their nearly 30-year history, Towne Park has held partnerships with some of the most respected corporations in the world, including premiere global hospitality brands and state-of-the-art hospitals, offering a broad array of world-class, high-impact services and solutions. Towne Park has been honored as a “Best Run Company,” a “Best Place to Work” and has been named seven times as one of “America’s Fastest Growing Companies” by Inc. 500|5000.

 

OMNI is honored to be retained in the search and selection for a Vice President, Operations to lead the Nashville, Memphis and Knoxville markets. This critical role will be based remotely in Nashville, reports to a highly-respected Senior VP and will provide leadership and direction to two District Managers and their team of 425 associates.

 

Given the organization’s current and continued growth, we seek a strong executive with a confident and consultative business mindset. The role is ideally suited for an energetic relationship builder who drives results. We are searching for an impact player who can shape talent, enhance team and operational performance and strengthen collaboration while ensuring business objectives are met or exceeded.

 

Responsibilities

The Vice President, Operations will be responsible for the market’s overall performance including financial, guest/patient satisfaction, client retention, employment practices and business development objectives. In addition, this role will allocate and direct resources as needed to ensure business plans, corporate initiatives, and cultural perspectives are incorporated in the market.

  • Maintains knowledge of operational requirements and business reporting procedures affecting the business and ensures company policies, procedures, and reporting are in compliance throughout the market.
  • Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance within the market.
  • Ensures district managers and other assigned market support team members understand and meet the expectations of clients, associates and the company.
  • Identifies new business development opportunities in the market and develops strategies to grow the market.
  • Initiates and nurtures client relationships leading to client satisfaction, retention and promotion.
  • Maintains regular contact with market leaders to determine progress in meeting the essential goals and objectives of staffing and scheduling at their sites.
  • Provides strategic and tactical direction and support to dedicated HR and training staff to ensure training programs meet business objectives. Evaluates training program effectiveness in the market and makes adjustments as needed.
  • Ensures uniform adherence to programs such as pay, timekeeping, benefits, progressive discipline, rewards and other policies and procedures.

 

Qualifications

  • Demonstrated success in operations management in a complex, fast-moving environment. Hospitality or service industry experience highly preferred.
  • Demonstrated experience exercising considerable judgment and discretion in dealing with matters of significance for the company.
  • Previous P&L and income statement responsibility for a multi-unit organization.
  • Extensive knowledge in sales, employment practices, and business development.
  • Ability to travel up to 30% of the time required.
  • Excellent interpersonal, communication, and vendor management skills. High ethical standards and commitment to Towne Park’s core values.
  • Bachelor’s degree from a four-year college or university, MBA, or Master’s degree preferred.

Towne Park’s commitment to their associates is as important as their commitment to their clients and community.  Towne Park offers an excellent compensation and benefits package, a unique culture including a collaborative, social work environment that fosters high visibility and career progression.

 

To apply or share this position, please click the corresponding button above.

 

Inquiries about the position may be directed to Michelle Anderson at 913. 653. 8067

OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.

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