OMNI Human Resource Management

  • Chief Operating Officer

    Friend Family Health Center
    Job Location(s)
  • Overview

    Friend Family Health Center has an opportunity for a highly motivated and talented Chief Operating Officer. The Chief Operating Officer will work closely with clinical providers and care teams, operations and community partners to provide comprehensive and compassionate health care to the Chicago community. Consider a rewarding career that offers not only a competitive compensation and benefits package, but also an opportunity to make an impact in providing high-quality family health services in a community setting.

    Friend Family Health Center has been serving the needs of the Chicagoland community for over 80 years. Today, Friend Family Health Center provides comprehensive primary and behavioral health care services to over 40,000 patients annually through 19 care sites. They are proud to be recognized as a Patient-Centered Medical Home (PCMH) by the National Committee for Quality Assurance, a designation that demonstrates their commitment to improving the quality, effectiveness, and efficiency of healthcare delivery.

    OMNI has been retained by Friend Family Health Center to assist in identifying candidates for this amazing Chief Operating Officer opportunity.


    Position Summary

    The Chief Operating Officer (COO) will have the responsibility for the operations of Friend Family Health Center under the direction of the Chief Executive Officer (CEO). This person is responsible for ensuring the smooth and efficient operations of Friend Family Health Center (FFHC) including the management of resources associated with the day to day operations. In this capacity, the COO carries responsibility for integrating the strategic plan of the organization with the operations.

    This position has the responsibilities for the management and oversight for the development of high quality, cost effective and integrated clinical programs within the organization. The management portfolio held by this leader is notably diverse including but not limited to providing oversight of all patient services, including, but not limited to patient registration, referrals, Health Information Management, and call center.  Program, service, and facility expansions will require oversight and involvement of COO.  The COO will work closely with the CEO, and the Executive Team to ensure the provision of quality care and services through the cost-effective management of FFHC operations.

    The COO will exercise management responsibility over the FFHC clinics ensuring efficient services that are designed to meet the needs of patients, physicians, the public, and staff. This will either be done directly, or through delegation of responsibility by the CEO.


    Organizationally, the COO will work collaboratively with the CEO to develop and implement the FFHC operational and strategic plans.

    The role requires significant leadership skill and ability. The COO will be accountable for the overall success of operations for the clinic. He/She will lead and oversee the development of the division’s operating and strategic plans.

    Attention is to be given to program development, patient quality, fiscal management, compliance and clinical management measures, work culture enhancement and internal communications.


    The following list of duties is intended only to describe the various types of work that may be performed and the level of the assignment(s) and is not intended to be all-inclusive list of duties.

    • Participates in development of long-range strategic plans, organizational structure and objectives for practice management.
    • Partner with Chief Medical Officer to ensure effective and efficient clinical operations and workflows.
    • Participates in recruitment and retention of professional and nonprofessional staff.
    • Participates in establishment and implementation of organizational policies and procedures. Interprets policies, objectives and operational procedures.
    • Participates in the development and implementation of the mission, vision and values of the Center, including the deliverance of high quality, patient focused health care.
    • Resolves problems related to staffing, utilization of facilities, equipment and supplies for the Center.
    • Evaluates performance and recommends merit increases, promotion, and disciplinary actions.
    • Analyzes and recommends changes in organizational systems, policies and procedures and ensures their implementation.
    • Delegates authority and responsibility as appropriate.
    • Participates in professional development activities to keep current with trends and practices in health care administration (conferences, journals).
    • Participates in the evolution and refinement of the quality improvement process at the Center.
    • Undertakes special projects as directed by the CEO.
    • Develop and foster effective collaboration between clinical departments, divisions, leadership, to ensure an integrated approach to providing services, and fulfilling the mission and vision of the organization, while effectively carrying out the organizations strategic plan.
    • Where appropriate, represent FFHC to the external market, as well as internally through the application of community relations and marketing activities.
    • Develop new business strategies to improve the financial growth and overall patient access to quality care.
    • Effectively serving as a resource to the CEO to help reduce costs, enhance revenues, and support the CEO’s vision for internal and external expansion.
    • Communicate key information to the stakeholders of these service areas with respect to managed care, marketplace needs, the competitive environment, cost management, and customer-focused services.
    • Collaborate with outreach department and referral networks to ensure effective partnerships are formed which will facilitate the development and expansion of services.
    • Lead and support key committees as designated by the CEO.

    Perform other related duties incidental to the work described herein as may be assigned or delegated.


    Master’s degree preferred. 7-10 years’ experience in healthcare operations leadership required, hospital experience preferred.


    Demonstrated high-level leadership and decision-making authority is required.  Data evaluation, reporting and trend analysis experience is required of this job.  A minimum of three years’ experience in Healthcare Project Management is necessary. Demonstrated positive outcomes and best practices in health care and not-for-profit is a necessary function of the job. Experience and high level of accountability of fiscal management and reconciling complex budgets in not for profit health-care management is required.  Proficiency in MS Office products, Power Point and Excel is required.  Presenting strategies and recommendations for positive outcomes to board of directors and leadership. Exceptional writing and interpersonal communication skills is required.


    Friend Family Health Center offers a comprehensive compensation and benefits package including: Health, Dental, Vision, Paid Time Off, among others.


    Please contact Anna Robinson at for more information.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed