OMNI Human Resource Management

  • Director of Operations- Gaylord National

    Towne Park
    Job Location(s)
    US-Washington DC | US-MD-National Harbor
  • Overview

     Towne Park LogoImage result for gaylord national resort MAryland


    Towne Park is America’s leading hospitality and healthcare services company with over 13,500 employees at more than 700 sites nationwide, including approximately 450 hotels and 300 hospitals. Towne Park delivers specialized hospitality services that include valet parking and self-parking management, door and bell, concierge, transportation, greeter and patient transport services – all with the goal of enhancing the service experience.


    Over their nearly 30-year history, Towne Park has held partnerships with some of the most respected corporations in the world, including premiere global hospitality brands and state-of-the-art hospitals, offering a broad array of world-class, high-impact services and solutions. Towne Park has been honored as a “Best Run Company,” a “Best Place to Work” and has been named seven times as one of “America’s Fastest Growing Companies” by Inc. 500|5000.


    OMNI is honored to be retained in the search and selection for a Director of Operations to be based in Washington DC. This newly created role will work onsite at the Gaylord National Resort & Convention Center, leading and directing the activities of onsite Towne Park operational and support team members.




    The Director of Operations has direct accountability for a specific Gaylord site within Towne Park (Gaylord National Resort & Convention Center) and is responsible for the effective operational leadership of team members and associates. They will work to achieve financial, client, and guest/customer satisfaction by increasing client retention, generating best employment practices and meeting business development objectives. This position allocates and directs resources as needed to ensure business plans, corporate initiatives, and Towne Park cultural perspectives are incorporated and active within the site.

    • Lead the preparation, presentation and subsequent achievement of site operating budget, marketing and sales plan, and capital budget.
    • Understand and drive business metrics and performance measurements to ensure effectiveness, high performance and compliance within the business unit.
    • Ensure operational leaders and other assigned market support team members understand and meet the expectations of clients, associates and the Towne Park company.
    • Present and sell Towne Park services to potential and existing clients.
    • Partner with sales manager to develop action plans and programs to identify and reach target prospects.
    • Initiate and nurture client relationships leading to client satisfaction, retention and promotion.
    • Meet regularly with operational leaders to determine progress in meeting the essential goals and objectives of staffing and scheduling within their departments.
    • In conjunction with site Talent Engagement Manager, provide strategic and tactical direction and support to operations leaders and support staff to ensure training programs meet business objectives.
    • Evaluate training program effectiveness and adjust as needed.


    • 8+ years of operations management experience or equivalent combination of education and/or experience.
    • Previous experience in a senior leadership role with P&L and income statement responsibility.
    • Experience in managing budgets, revenue proposals and forecasting results. 
    • Extensive knowledge in sales, employment practices, and business development.
    • Ability to travel up to 10% of the time required.
    • Excellent interpersonal, communication, and vendor management skills. High ethical standards and commitment to Towne Park’s core values.
    • Bachelor’s degree from a four-year college or university, MBA, or master’s degree preferred.


    Towne Park’s commitment to their associates is as important as their commitment to their clients and community. Towne Park offers an excellent compensation and benefits package, a unique culture including a collaborative, social work environment that fosters high visibility and career progression.




    OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.


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