OMNI Human Resource Management

  • Hospitality Account Manager

    Towne Park
    Job Location(s)
  • Overview

     Towne Park Logo



    Towne Park is America’s leading hospitality and healthcare services company with over 13,500 employees at more than 700 sites nationwide, including approximately 450 hotels and 300 hospitals. Towne Park delivers specialized hospitality services that include valet parking and self-parking management, door and bell, concierge, transportation, greeter and patient transport serviceall with the goal of enhancing the service experience.


    Over their nearly 30-year history, Towne Park has held partnerships with some of the most respected corporations in the world, including premiere global hospitality brands and state-of-the-art hospitals, offering a broad array of world-class, high-impact services and solutions. Towne Park has been honored as a “Best Run Company,” a “Best Place to Work” and has been named seven times as one of “America’s Fastest Growing Companies” by Inc. 500|5000.


    OMNI has been engaged by Towne Park in the search for a Hospitality Account Manager in Austin, TX. This role will work onsite at one of Towne Park's hotels and will directly oversee this account.  The ideal candidate has an operations background with experience successfully managing hourly associates.





    The Account Manager will lead a team and be responsible for account performance including: financial, guest satisfaction, and client satisfaction objectives.  

    • Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
    • Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
    • Ensures that the guest service experience is delivered consistently on all shifts
    • Develops cohesive working relationships with the clients’ staff members
    • Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures
    • Understands and follows safety and security procedures
    • Maintains relationships with present client to obtain references and leads for new opportunities
    • Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines


    • Associate’s degree and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience. Bachelors degree preferred.
    • Knowledge of general business practices including accounting, human resources and customer service
    • Must be able to drive manual transmission
    • Must have and maintain a valid driver’s license and clean driving record
    • For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

    Towne Park’s commitment to their associates is as important as their commitment to their clients and community. Towne Park offers an excellent compensation and benefits package, a unique culture including a collaborative, social work environment that fosters high visibility and career progression.


    To apply or share this position, please click the corresponding button above.


    Inquiries about the position may be directed to Michelle Anderson at 913.653.8067

    OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.


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