OMNI Human Resource Management

  • Associate Manager

    Client
    Towne Park
    Job Location(s)
    US-NY-Manhasset
  • Overview

     Towne Park Logo

     

    Towne Park is America’s leading hospitality and healthcare services company with over 13,500 employees at more than 700 sites nationwide, including approximately 450 hotels and 300 hospitals. Towne Park delivers specialized hospitality services that include valet parking and self-parking management, door and bell, concierge, transportation, greeter and patient transport service–all with the goal of enhancing the service experience.

     

    Over their nearly 30-year history, Towne Park has held partnerships with some of the most respected corporations in the world, including premiere global hospitality brands and state-of-the-art hospitals, offering a broad array of world-class, high-impact services and solutions. Towne Park has been honored as a “Best Run Company,” a “Best Place to Work” and has been named seven times as one of “America’s Fastest Growing Companies” by Inc. 500|5000.

     

    OMNI has been engaged by Towne Park in the search and selection for an Associate Manager to be located in Manhasset, New York. This role will work onsite at North Shore University Hospital and will work in close association to the account manager to oversee this account.

     

    DP-IND

    Responsibilities

    The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.

    • Ensure positive guest service experience by exemplifying positive interaction and guest relations
    • Understand the client’s service standards and effectively integrate Towne Park’s standards to meet business demands and productivity goals of both companies.
    • Actively engage in the recruitment and hiring processes- proactively responding to feedback and suggestions.
    • Assist the Account Manager to establish and reiterate employee expectations and guidelines through proper orientation and training.
    • Generate constructive and insightful feedback by conducting regular performance appraisals and coaching for all direct reports.
    • Develop working relationships and regular meeting rhythms and communication channels with the client- maintaining a high level of visibility and confirming client objectives and expectations
    • Drive business metrics for forecasting, productivity, claims, customer service, and turnover while ensuring all associates accurately identify and collect revenue for all vehicles
    • Ensure that controls are in place for scheduling, overtime, tip reporting, and timekeeping and shift/revenue reports and cash drops and completed with detail and accuracy.

    Qualifications

    • Associate’s degree or equivalent degree
    • A minimum of one (1) year or related experience in hospitality
    • Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and point-of-sale applications
    • Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
    • A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety
    • Written and verbal communication skills

    We appreciate your suggestions or referrals to professionals who may have an interest in this outstanding opportunity. Formal interest accepted through the OMNI Executive Career Portal. Please direct all inquiries to:

    OMNI Human Resource Management

    Hilary Harvey, Search Consultant

    913.653.8078

     

    OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.

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