OMNI Human Resource Management

  • Director of Operations - Gaylord Opryland

    Towne Park
    Job Location(s)
    US-TN-Nashville | US-TN-Nashville
  • Overview

     Towne Park Logo

    Towne Park is America’s leading hospitality and healthcare services company with over 13,500 employees at more than 700 sites nationwide, including approximately 450 hotels and 300 hospitals. Towne Park delivers specialized hospitality services that include valet parking and self-parking management, door and bell, concierge, transportation, greeter and patient transport services – all with the goal of enhancing the service experience.


    Over their nearly 30-year history, Towne Park has held partnerships with some of the most respected corporations in the world, including premiere global hospitality brands and state-of-the-art hospitals, offering a broad array of world-class, high-impact services and solutions. Towne Park has been honored as a “Best Run Company,” a “Best Place to Work” and has been named seven times as one of “America’s Fastest Growing Companies” by Inc. 500|5000.


    OMNI is honored to be retained in the search and selection for a Director of Operations to be based in Nashville, Tennessee. This newly created role will work on-site at the Gaylord Opryland and will lead and direct the activities and priorities of Towne Park’s site operational leaders and support team members.




    The Gaylord - Director of Operations has direct accountability for a specific site within Towne Park (Gaylord Opryland Resort and Convention Center) and is responsible for the effective operational leadership of the site to achieve financial, client and guest/customer satisfaction, client retention, employment practices and meet business development objectives. This position allocates and directs resources as needed to ensure business plans, corporate initiatives, and Towne Park cultural perspectives are incorporated in the Gaylord Opryland. The Director of Operations will oversee two managers and a team of up to 100 on-site employees.

    • Leads the preparation, presentation and subsequent achievement of site operating budget, marketing and sales plan, and capital budget.
    • Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance within the business unit.
    • Ensures operational leaders and other assigned market support team members understand and meet the expectations of clients, associates and the company.
    • Presents and sell Towne Park services to potential and existing clients.
    • Partners with sales manager to develop action plans and programs to identify and reach target prospects.
    • Initiates and nurtures client relationships leading to client satisfaction, retention and promotion.
    • Meets regularly with operational leaders to determine progress in meeting the essential goals and objectives of staffing and scheduling within their departments.
    • In conjunction with site Talent Engagement Manager, provides strategic and tactical direction and support to operations leaders and support staff to ensure training programs meet business objectives. Evaluates training program effectiveness and adjusts as needed.


    • 8+ years of operations management experience or equivalent combination of education and/or experience.
    • Previous experience in a senior leadership role with P&L and income statement responsibility.
    • Experience in managing budgets, revenue proposals and forecasting results. 
    • Extensive knowledge in sales, employment practices, and business development.
    • Ability to travel up to 10% of the time required.
    • Excellent interpersonal, communication, and vendor management skills. High ethical standards and commitment to Towne Park’s core values.
    • Bachelor’s degree from a four-year college or university, MBA, or master’s degree preferred.


    Towne Park’s commitment to their associates is as important as their commitment to their clients and community. Towne Park offers an excellent compensation and benefits package, a unique culture including a collaborative, social work environment that fosters high visibility and career progression.



    OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.


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