The Director of Intake & Admissions is responsible for overseeing and directing the Referral, Admission, and Utilization Review Teams, with a strong emphasis on excellent customer service. This role plays a key part in maintaining optimal program census and ensuring the accuracy of financial information to support long-term financial sustainability.

The following duties are typical for this position. They are not to be construed as exclusive or allinclusive. Additional duties may be assigned.

• Oversee referral, intake, and admission operations for PRTF, OBH, and IOP programs.
• Coordinate with departments regarding upcoming discharges and admissions.
• Manage credentialing processes and participate in contract negotiations with managed care providers and private insurance carriers.
• Collaborate regularly with clinical leadership to ensure optimal census in designated programs.
• Prepare and review all admission paperwork for regulatory compliance.
• Confirm viable funding sources for all clients.
• Manage PRTF client medical records, including organization, storage, secure destruction, and fulfillment of records requests.
• Support compliance with COA, DCF, KDADS, KDOC, KMAP, and Medicaid MCO standards, particularly in the intake and referral process.
• Communicate significant issues to Senior Management in a timely and professional manner.
• Represent the agency professionally at various community meetings.

Supervisory Responsibilities

• Direct supervision of the Intake and Admissions staff for PRTF.
• Provide support and co-supervision for IOP, Lotus Clinics, and other areas as assigned.

Education and Experience

• Bachelor’s degree preferred, especially in social work, psychology, or a related behavioral health field.
• 3–5 years of management experience in customer service, medical records, and utilization review—preferably in a behavioral health setting.
• Experience working with families, accessing behavioral health services, and navigating systems such as Kansas Medicaid, DCF, etc.
• Knowledge of referral, intake, and admission processes, including KanCare, KDADS, DCF, and MCO regulations relevant to KidsTLC programs.

Language Ability

• Excellent verbal, written, and interpersonal communication skills.
• Ability to communicate with diverse internal and external stakeholders.
• Proficient in reading and interpreting insurance forms, contracts, and clinical documentation.

Mathematical Skills

• Ability to perform basic math: add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals.

Cognitive Demands

• Strong problem-solving, judgment, and decision-making skills.
• Ability to build trust and respect with clients, staff, and partners.
• Must be self-directed and able to collaborate effectively.
• Confident and professional when managing crisis or conflict situations.

Computer Skills

• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Familiarity with industry-specific software and web-based systems.

Physical Demands

• Regularly required to sit, stand, walk, talk, and hear.
• Occasionally required to lift/move up to 25 pounds.
• Must have adequate vision to perform computer-related tasks.
• May be required to respond physically in situations involving agitated youth or guardians.

Environmental Adaptability

• Standard office environment.
• Fast-paced setting with moderate to high noise levels.

KidsTLC’s Holistic Wellness & Culture and Belonging Initiatives

• Employer Shared Cost for Health, Vision, and Dental Insurance.
• Employer paid Short- and Long-Term Disability.
• Group Life Insurance, HSA & FSA options.
• 8 paid holidays off.
• Generous PTO accruals.
• 401K w/ 4% match.
• Annual cost of living increases. 

We appreciate your suggestions or referrals to professionals who may have an interest in this outstanding opportunity.

Formal interest accepted through the OMNI Executive Search Portal

Direct all inquiries to:   Lori Johnson, Director of Human Resources

913-324-3623 | lmjohnson@kidstlc.org

OMNI and our clients are Equal Opportunity Employers.